This website is administered by Prufrock Training & Consulting.

Prufrock Training & Consulting is a trading arm of the Square Mile Coffee Roasters limited (company no. 06314250). The registered office address is 2 Europe Way, Cockermouth, Cumbria, CA13 0RJ, United Kingdom.

We are committed to safeguarding and preserving the privacy of our visitors. This privacy policy document (the policy) explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our website and how we use cookies on this website.

By using our website, youre agreeing to be bound by this policy.

We may change this policy from time to time so please check this page occasionally to ensure that you're happy with any changes.

Any questions regarding this policy and our privacy practices should be sent by email to: [email protected] or by telephone to +44 (0) 207 886 8842.

How do we collect information from you?

In running and maintaining our website we may collect and process the following data about you:

a. Information provided by you such as: name, email, phone number when you register for courses, or use our student portal, or purchase a ticket to an event.
b. Information that you provide when you communicate with us by any means.
c. Information that you provide when you register as a user of our guest wifi services, including but not limited to: name, email address, time and date of usage, data used during session.
d. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
e. Several locations on the website permit you to enter your name and email address to subscribe to our newsletters. With your consent, we can keep you up-to-date on all the latest products, services and news.

How is your information used?

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
a. To provide information to you that you request from us relating to our products or services.
b. To process a purchase or order that you have made
c. To process a course or certificate application
d. To carry out our obligations arising from any contracts entered into by you and us
e. To seek your views or comments on the services we provide
f. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information. We always provide you the option to opt-out of future emails every time we send you a newsletter
g. To inform you of any changes to our website, services or goods and products

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Prufrock's control, except that we sometimes use others to perform specific functions on our behalf.

For example, we partner with stripe and PayPal to process your orders, therefore you will have to provide them your financial information. If you would rather not send your credit/debit card details over the internet then please contact us and place your order over the phone by calling us on +44 (0) 207 886 8842.

This website is hosted by Thinkific and by using any of Thinkific's services, or by dealing with a merchant using Thinkific's services, you are agreeing to the terms of the Thinkific privacy policy and, as applicable, the Thinkific terms of service.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this policy and in the circumstances detailed below:

a. In the event that we sell any or all of our business to the buyer.
b. Where we are legally required by law to disclose your personal information.
c. To further fraud protection and reduce the risk of fraud.

Legal basis for processing date

Consent - by disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Prufrock in the manner set out in this policy.

Legitimate interests - if processing is necessary for your interests, for example keeping you informed of our holiday hours, this is done using legitimate interests as a legal basis.

Retention of your personal information

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Prufrock or as required or authorised by law.

Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.

Third party service providers working on our behalf

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to register Speciality Coffee Association certificates).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

Please be reassured that we will not release your information to third parties outside Prufrock for them to use for their own direct marketing purposes, unless you have requested us to do so.

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if were under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights to access, correct and delete or opt out

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information.

You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.

Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account.

If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at [email protected]

We will endeavour to complete all requests for data updates, access or deletion in 30 days.

Data security

The website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Non-sensitive details (your email address etc. ) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computers hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the settings section of your computer. For more information please read the advice at

Third party links

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website so we encourage you to read the privacy statements on the other websites you visit.

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU.

These countries may not have similar data protection laws to the UK. By submitting your personal data, youre agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Access by children

This website is not directed toward children under 13 years of age and Prufrock does not knowingly collect or use information from children under 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavour to investigate and delete such information from our systems.

Review of this policy

We keep this policy under regular review. This policy was last updated in May 2022.